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FAQ - Frequently asked questions

Where can I find my contact person?

What are the opening hours for exhibitors?

Is the exhibition centre barrier-free?

What catering options are there on the exhibition grounds?

Where can I find an overview of services for exhibitors?

How do I receive an invitation letter for my visa application?

Where can I find my stand sketch?

Which delivery address do I have to consider for the delivery of exhibits and materials?

Are assembly and dismantling passes required?

Where can I find information about working on Sundays and holidays and for night work permisson?

Where can I book services for set-up and dismantling?

AWhere can I find information on assembly and disassembly?

Where can I find the current traffic regulations for the event?

How can I transfer the data from the previous event?

Who can help me with further questions about the exhibitor profile/dashboard?

What is the exhibitor profile and where can I find it?

Where can I find personalised logos and banners?

Where can I upload my press release?

What is the Exhibitor Dashboard?

How can I increase the reach of my profile?

Which services can I use the Dashboard for?

How can I translate my profile?

Dashboard (Services): For which services can I use the dashboard in the event portal?

Who can help me with further questions about visitor voucher codes?

How are the visitor voucher codes billed?

Where can I find more information about the visitor voucher codes?

Does Messe Düsseldorf offer a tool for distributing the codes?

How can I order voucher codes for my customers?

How do I manage the voucher codes?

Are there e-charging stations for electric cars?

Where can I order car park tickets?

Arrival by car

Does Messe Düsseldorf offer a tool for distributing the codes?

Who can help me with further questions about exhibitor passes?

Where can I find more information about the digital exhibitor passes?

How do I order digital exhibitor passes?

How do I create an exhibitor pass?

When will the codes be sent out?

How do I manage the codes?

Is it possible to change the name of the exhibitor pass?

Is online registration binding?

How can I cancel my online application?

Where can I find the event's product portfolio?

Where can I find the fees and services?

Where can I register as an exhibitor?

Online application for old exhibitors

Online application for new exhibitors (main exhibitors)

Online Application for co-exhibitors / joint stand participants

Register & Order: How do I log in to OOS to place orders?

Order Start & Order Deadlines: When can I order and where can I find the order deadlines in the OOS?

Order deadline / parking permits: How can I request parking permits if the order deadline has expired or they are already sold out?

Purchase Order No.: Can I enter an internal purchase order number for each item ordered for the invoice?

Invoices (Stand rental and prepayment): When and where can I find the pre-payment payment invoice and the stand rental invoice?

Exhibitor's Evening (Order and Delivery): How and when can I order tickets for the exhibitor evening?

Exhibitors' Evening (Order deadline): How can I order tickets for the exhibitor evening after the order deadline in the OOS?

Shopping cart: What function does the shopping cart have in OOS?

Trade fair media (brand entry): How can you be found in trade fair media using the brand or product name?

Online Order System (OOS Shop Overview): How do I get an overview of all online order systems?

Late booking surcharge: When is the late booking surcharge applied?

For which period does the fee apply?

Disposal fee: How must the exhibitor dispose of production waste produced during the event?

Does Messe Düsseldorf offer an all-round package?

What is the Stand Configurator?

Stand Construction Planning: I do not have my own booth. Where can I get a stand?

Function: How does the stand configurator work?

Overview of all included services: How do I get an overview of the equipment features of a stand?

Contact for inquiries: Who can help me with further questions about the stand construction/configurator?

Where can I find an overview of services for visitors?

Is the exhibition centre barrier-free?

What are the opening hours for visitors?

What catering options are there on the exhibition grounds?

Are dogs allowed on the exhibition grounds?

How do I receive an invitation letter for my visa application?

Where can I rent a wheelchair?

Are there cloakrooms on the exhibition grounds?

Are suitcases/trolleys allowed on the exhibition grounds?

Parking for people with disabilities

Are there e-charging stations for electric cars?

Arrival by car

How can I buy a parking ticket?

Can I cancel my parking ticket?

Can I also buy a parking ticket on site?

How can I register?

Where can I find further help on buying tickets?

How can I buy a ticket?

Why is the ticket shop closed for the fair? Are all the tickets already sold out?

How can I change the names on my tickets?

How do I cancel my ticket?

What is MyOrganizer and how can I use it?

Where can I find a hall or site plan?

Is there an app for the event?

Which entrances are open and what are the opening hours?

How can I contact an exhibitor in advance?

What are the focal points of the trade fair?

Which hotel can you recommend?

Where can I find an overview of the programme of the stages/forums/congresses?

Where can I find an overview of all exhibitors and products?

Is the exhibition centre barrier-free?

What catering options are there on the exhibition grounds?

Where can I rent a wheelchair?

Are there cloakrooms on the exhibition grounds?

How do I get my parking permit?

Are there e-charging stations for electric cars?

Arrival by car

I can't register because the system asks for a password.

Can journalists get accredited on site?

Where can I find further help on accreditation?

I would like to attend a conference as part of the trade fair. Is separate registration or accreditation necessary?

How do I get my press ticket?

What services does the Press Center offer?

How can I accredit myself?

How can I change my data with which I am accredited or registered with you?

Where can I find an overview of all exhibitors and products?

Where can I find press material for my coverage?

What are the focal points of the trade fair?

Where is the press center located and when is it open?

What services are offered in the Press Centre?

How do I find out about press conference dates?

What is MyOrganizer and how can I use it?

I'm coming with a camera crew - who can I contact?

How do I stay up to date?

Where can I find exhibitors' press releases?

Where can I find a hall or site plan?

Contact

Support for exhibitors

Support for visitors

Support for journalists