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FAQ - Frequently asked questions

Where can I find my contact person?

What are the opening hours for exhibitors?

What catering options are there on the exhibition grounds?

Where can I find an overview of services for exhibitors?

How do I receive an invitation letter for my visa application?

What benefit is included in the runtime disposal fee?

For which period does the fee apply?

How is the disposal of production waste handled?

How must the exhibitor dispose of production waste produced during the event?

Is the exhibition centre barrier-free?

Which delivery address do I have to consider for the delivery of exhibits and materials?

Where can I find information about working on Sundays and holidays and for night work permisson?

Are parking permits required during the setup and dismantling phase?

Do I need a pass for setup or dismantling?

Where can I book services for set-up and dismantling?

Where can I find the access and parking regulations for the exhibition grounds?

Where can I find the setup and dismantling times for my event?

What is the exhibitor profile and where can I find it?

How can I transfer the data from the previous event?

Which services can I use the Dashboard for?

How can I translate my profile?

Where can I find personalised logos and banners?

Where can I upload my press release?

How can I increase the reach of my profile?

Who can help me with further questions about the exhibitor profile/dashboard?

Where can I find more information about the visitor voucher codes?

How can I order voucher codes for my customers?

How do I manage the voucher codes?

Does Messe Düsseldorf offer a tool for distributing the codes?

How are the visitor voucher codes billed?

Who can help me with further questions about visitor voucher codes?

Are there e-charging stations for electric cars?

Where can I order car park tickets?

Arrival by car

General information: What is Fair Match?

General information: Who can participate in Fair Match?

General information: When will my personal profile for Fair Match be available after I have created my exhibitor pass?

General information: I am an exhibitor and am shown as a visitor in Fair Match. How can I change this?

General information: What functions does Fair Match offer?

General information: On which devices can I use Fair Match?

General information: Will Fair Match be available after the trade fair?

General information: How are the recommendations made?

Profile: How can I view my own profile? What information about me is visible to other participants?

Profile: How can I edit my profile?

Profile: Can I see who has visited my profile?

Profile: As an exhibitor (representative), how can I customise my product categories?

Favourites: How can I set favourites and where can I find them again afterwards?

Favourites: Do people I have marked as favourites receive a notification?

Search/Filter: What can I search for?

Search/Filter: What can I filter by?

Search/Filter: How do I find the right visitors as an exhibitor?

Appointments: How do I know that the other person has accepted my appointment request?

Appointments: How can I postpone a meeting?

Appointments: What happens if an appointment is cancelled?

Appointments: Can I invite more participants to a meeting?

Appointments: In which time zone are the meetings?

Appointments: Can online meetings also be arranged?

Chat: Where is the chat available?

Chat: How long does the chat history remain active?

Chat: Can I share files in the chat?

Data protection and security: What data is stored in Fair Match?

Data protection and security: Can I delete my profile and my data at Messe Düsseldorf?

Data protection. How can I unsubscribe from Fair Match?

Data protection and security: Is my data secure?

Support: How can I reach Fair Match Support?

Does Messe Düsseldorf offer a tool for distributing the codes?

Where can I find more information about the digital exhibitor passes?

How do I order digital exhibitor passes?

How do I create an exhibitor pass?

When will the codes be sent out?

How do I manage the codes?

Is it possible to change the name of the exhibitor pass?

Who can help me with further questions about exhibitor passes?

Where can I register as an exhibitor?

Online application for old exhibitors

Online application for new exhibitors (main exhibitors)

Online Application for co-exhibitors / joint stand participants

Where can I find the fees and services?

Where can I find the event's product portfolio?

Is online registration binding?

How can I cancel my online application?

How does the Online Order System (OOS) work?

What is the difference between the OOS and the trade fair website (event portal)?

How can I place orders via the OOS?

How can I get an overview of all Online Order Systems (OOS)?

Does Messe Düsseldorf offer an all-round package?

What is the Stand Configurator?

Stand Construction Planning: I do not have my own booth. Where can I get a stand?

Function: How does the stand configurator work?

Overview of all included services: How do I get an overview of the equipment features of a stand?

Contact for inquiries: Who can help me with further questions about the stand construction/configurator?

What are the opening hours for visitors?

Where can I find an overview of services for visitors?

What catering options are there on the exhibition grounds?

Can I bring my own food and drinks in a rucksack?

Are dogs allowed on the exhibition grounds?

Is the exhibition centre barrier-free?

How do I receive an invitation letter for my visa application?

Where can I rent a wheelchair?

Are there cloakrooms on the exhibition grounds?

Are suitcases/trolleys allowed on the exhibition grounds?

Parking for people with disabilities

Are there e-charging stations for electric cars?

Arrival by car

How can I buy a parking ticket?

Can I cancel my parking ticket?

Can I buy a parking ticket on site?

How can I buy a ticket?

Where can I find further help on buying tickets?

How can I register?

Why is the ticket shop closed for the fair? Are all the tickets already sold out?

How can I change the names on my tickets?

How do I cancel my ticket?

General information: What is Fair Match?

General information: Who can participate in Fair Match?

General information: I am an exhibitor and am shown as a visitor in Fair Match. How can I change this?

General information: What functions does Fair Match offer?

General information: On which devices can I use Fair Match?

General information: Will Fair Match be available after the trade fair?

General information: How are the recommendations made?

Profile: How can I view my own profile? What information about me is visible to other participants?

Profile: How can I edit my profile?

Profile: Can I see who has visited my profile?

Profile: As an exhibitor (representative), how can I customise my product categories?

Favourites: How can I set favourites and where can I find them again afterwards?

Favourites: Do people I have marked as favourites receive a notification?

Search/Filter: What can I search for?

Search/Filter: What can I filter by?

Search/Filter: How do I find the right visitors as an exhibitor?

Appointments: How do I know that the other person has accepted my appointment request?

Appointments: How can I postpone a meeting?

Appointments: What happens if an appointment is cancelled?

Appointments: Can I invite more participants to a meeting?

Appointments: In which time zone are the meetings?

Appointments: Can online meetings also be arranged?

Chat: Where is the chat available?

Chat: How long does the chat history remain active?

Chat: Can I share files in the chat?

Data protection and security: What data is stored in Fair Match?

Data protection and security: Can I delete my profile and my data at Messe Düsseldorf?

Data protection. How can I unsubscribe from Fair Match?

Data protection and security: Is my data secure?

Support: How can I reach Fair Match Support?

Which hotel can you recommend?

Which entrances are open and what are the opening hours?

Where can I find an overview of the programme of the stages/forums/congresses?

Is there an app for the event?

What are the focal points of the trade fair?

What is MyOrganizer and how can I use it?

Where can I find a hall or site plan?

How can I contact an exhibitor in advance?

Where can I find an overview of all exhibitors and products?

What catering options are there on the exhibition grounds?

Where can I rent a wheelchair?

Is the exhibition centre barrier-free?

Are there cloakrooms on the exhibition grounds?

How do I get my parking permit?

Arrival by car

Are there e-charging stations for electric cars?

How can I accredit myself?

I can't register because the system asks for a password.

Where can I find further help on accreditation?

Can journalists get accredited on site?

I would like to attend a conference as part of the trade fair. Is separate registration or accreditation necessary?

What services does the Press Center offer?

How do I get my press ticket?

How can I change my data with which I am accredited or registered with you?

Where is the press center located and when is it open?

How do I find out about press conference dates?

Where can I find an overview of all exhibitors and products?

How do I stay up to date?

Where can I find a hall or site plan?

I'm coming with a camera crew - who can I contact?

What are the focal points of the trade fair?

What services are offered in the Press Centre?

Where can I find press material for my coverage?

Where can I find exhibitors' press releases?

What is MyOrganizer and how can I use it?

Contact

Support for exhibitors

Support for visitors

Support for journalists