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FAQ - Frequently asked questions

We have compiled the most important questions and answers for you. Nothing suitable? Please contact us if you have any further questions.
Exhibitors
Visitors
Press

Exhibitors

General
general information
Construction/Dismantling
Exhibitor profile dashboard
Visitor vouchers
Parking-Arrival
Fair Match
Exhibitor pass
Online Application
Online Order System
Stand construction

General

Where can I find my contact person?

Do you have any questions about your trade fair participation or our services? Our trade fair team is here to help. You will find the right contact person here!

What are the opening hours for exhibitors?

The opening hours for exhibitors can be found here.

What catering options are there on the exhibition grounds?

We offer a wide range of restaurants, snack bars, bistros, self-service and take-away facilities at our exhibition centre.
You can find more information in our Service-ABC.

Where can I find an overview of services for exhibitors?

Find out about the comprehensive services available to you for your trade fair presentation.
You will find further information in our Service ABC.

How do I receive an invitation letter for my visa application?

With regard to entry formalities, we recommend that you contact the German embassy or consulate in your country or your travel agency.

With effect from 24 July 2013, the visa offices at the foreign representations of the Federal Republic of Germany have been informed that future applications for a visa to visit a trade fair in Germany will no longer require the presentation of an invitation from the respective trade fair company.

Exhibitors are requested to submit an exhibitor authorisation from the respective trade fair company when applying for a visa. In this case, the visa can be issued free of charge. If the exhibitor is not in possession of an exhibitor authorisation, the purpose of the trip must be made plausible in another way; in this case, a visa cannot be issued free of charge.

Messe Düsseldorf is represented by 77 partners in 141 nations worldwide. They offer a wide range of trade fair-related services for visitors, exhibitors and the press. You can find more information about our foreign representatives and their contact details on our website.

general information

What benefit is included in the runtime disposal fee?

The fee includes the following services:
- Provision of a sufficient number of rubbish bags for the duration of the event.
- Collection of the rubbish bag provided by the exhibitor at the stand at the end of the event day
- Disposal of the above-mentioned rubbish bags
- Subsequent delivery of refuse sacks if required.

For which period does the fee apply?

The fee covers the entire event duration, i.e. whether 3 or 9 days - the price is uniform and across all events at the Düsseldorf location.

It is calculated on the basis of the booked stand area: € 2.70 per square metre with a limit ("cap") of max. 500 sqm. This means exhibitors pay a maximum of €1,350.

 

How is the disposal of production waste handled?

In cooperation with our disposal partner, Remondis, we will set up decentralised disposal stations/collection points on the exhibition grounds, consisting of 36 cbm large-capacity containers, where the various materials/types of paper from the production of the exhibits can be disposed of by type, depending on the material quality.

These disposal stations/collection points are supervised by our waste disposal service personnel, each delivery of materials is documented in terms of quantity and quality, the exhibitor receives a disposal report and can thus fully and transparently track the disposal service provided at the end of the event.

Handling of the waste disposal service:

The exhibitor must organise the transport of his production waste from the exhibit/accumulation point in the exhibition hall to the large-capacity containers provided.

Either he transports these paper materials himself, or he commissions (our recommendation) one of our trade fair forwarding agents (Schenker/Kühne und Nagel) to transport the production waste from the exhibits to the large-capacity containers in the outdoor area.

To collect the materials/paper materials at the exhibit, the trade fair forwarders can provide the exhibitor with so-called lattice boxes with forklift pockets so that these can be picked up with hand pallet trucks from the exhibition hall and outside with a forklift truck with a special rotating crane device and transported to the disposal stations.

How must the exhibitor dispose of production waste produced during the event?

For production waste generated during the event runtime, the exhibitor must book the relevant disposal service for the material in the OOS. Billing is based on consumption. (see OOS / Waste disposal) Please note the specifications and guidelines of Messe Düsseldorf here.

Is the exhibition centre barrier-free?

Messe Düsseldorf has created a number of service facilities for the disabled so that you can make your visit to the fair pleasant, effective and successful.
Further information can be found here.

Construction/Dismantling

Which delivery address do I have to consider for the delivery of exhibits and materials?

Please inform your forwarding agent, courier or other delivery services of of the exact delivery adress for your stand:

Name of Exhibitor

Name of Exhibition

Hall and Stand number

Name of a responsible person on the stand (incl. phone number)

Messe Düsseldorf GmbH

Tor 1/ gate 1

40474 Düsseldorf

Germany

The delivery of materials via gate 1 (Tor 1) is possible during the opening hours of the halls.

Please note however that some access is normally restricted to one hour and a deposit of €100,00 is normally paid on entrance to the site. For more details please look at the traffic regulations for the specific exhibition.

Where can I find information about working on Sundays and holidays and for night work permisson?

You can find them in the respective Online Order System - OOS (home page) under: Information / Information and Guidelines / Important Information

Where can I book services for set-up and dismantling?

If you require services for setting up and dismantling your exhibition stand, such as a forklift truck, a crane or a container for waste, you can book these in the Online Order System.
You will find these in the respective Online Order System - OOS (start page) under the menu item "Services"

Please click here for further information.

Are parking permits required during the setup and dismantling phase?

No, parking permits are not required during the setup and dismantling phase. However, please observe the traffic regulations of the event.

 

Important: Parking permits requested and assigned via the OOS are only valid during the exhibition period.

Do I need a pass for setup or dismantling?

No, no passes are required for setup and dismantling.

Where can I find the access and parking regulations for the exhibition grounds?

The current traffic regulations and access/parking information can be found in the following sections:

  1. OOS: Under Information / Arrival & Stay / Traffic Regulations

  2. Stand Builder Portal: Under Trade Fairs and Events / Further Information

Where can I find the setup and dismantling times for my event?

The setup and dismantling times for each event can be found on our Stand Construtor Portal under Trade Fairs and Events / Additional Information.

Please note that times may occasionally change. We recommend checking this page again shortly before the event to stay up to date.

Please click here for further information.

Exhibitor profile dashboard

What is the exhibitor profile and where can I find it?

A well-maintained exhibitor profile increases your reach and improves the findability of your company and your products within the exhibitor and product database.
So fill in your exhibitor profile with your relevant information and maintain it right from the start - it will bring more visitors to your stand.

You can find your exhibitor profile here.

How can I transfer the data from the previous event?

Use the "Transfer content" button. Here you can select and then update your profile.

Which services can I use the Dashboard for?

These services are available to you online here:
Exhibitor profile
Ticket vouchers
Marketing
Online Order System (OOS)
Exhibitor passes
Personalised advertising material
Stand construction
Scan2Lead

How can I translate my profile?

Translate your profile into several languages with just one click. Simply use the "Translate profile" button in the top menu bar.

Where can I find personalised logos and banners?

You can find the personalised advertising material in your exhibitor dashboard under the menu item "Personalised advertising material".
This is what you get from us:
Banners, widgets and trade fair logos for your homepage
Signature banner for your e-mail
Trade fair logo download with hall and stand details for your advertising material
This is how you show your contacts: We are where the best meet the best.

Where can I upload my press release?

Post your press releases online free of charge in the digital press area via the exhibitor profile. Your product and company news will be published on the trade fair portal and guarantee you the interest of visitors and the media.

How can I increase the reach of my profile?

Maintain your profile as fully as possible and present your company to customers BEFORE the trade fair begins. Also take the opportunity to integrate a product and company video. This will increase your reach in the long term.
Of course, we also offer additional marketing packages to increase your reach even further.

Who can help me with further questions about the exhibitor profile/dashboard?

Our Service Centre will be happy to help you:

Service hotline: +49 (0)211 4560-400
eMail: onlinesupport@messe-duesseldorf.de

Visitor vouchers

Where can I find more information about the visitor voucher codes?

You can find further information on visitor voucher codes on our website.

.

How can I order voucher codes for my customers?

You can order the visitor voucher codes (visitor day tickets) in the Online Order System / OOS of the respective event.

Order path: Exhibition stand / Tickets and passes / Admission vouchers

How do I manage the voucher codes?

Via the Visitor Voucher Code Manager you have an overview of the codes already redeemed at any time.

Statistical key figures on voucher redemptions and admissions can be tracked on a daily basis in the voucher management system.

Does Messe Düsseldorf offer a tool for distributing the codes?

You can use our customer invitation tool to send your codes to your customers. Your customers can then redeem the voucher codes for a ticket in the ticket shop. All you need is an Excel list of the guests to whom you want to send a voucher code. The best way to do this is to download our template.

Alternatively, you can also assign the codes individually by email in the visitor voucher code manager using the envelope next to the code.

How are the visitor voucher codes billed?

Billing only takes place for redeemed vouchers/codes (pay per use). You will only be charged for vouchers if they have actually been used for admission to the trade fair. You will not be invoiced for vouchers that have been redeemed but not used for admission. You will receive the invoice after the event.

Who can help me with further questions about visitor voucher codes?

If you have any questions about ordering, managing or sending codes, you are welcome to contact us on +49 211 4560-400 or by email at onlinesupport@messe-duesseldorf.de

If you have any questions or problems with redeeming codes, please contact us on +49 211 4560-7600 or by email at ticket@messe-duesseldorf.de

Parking-Arrival

Are there e-charging stations for electric cars?

As an exhibitor, you can order an individual charging space on the exhibition grounds in the online order system (OOS).
You will find the parking cards under the menu item "Stand - Tickets and passes".

Where can I order car park tickets?

As an exhibitor, you can order car park tickets in the online order system (OOS).
You will find the car park tickets under the menu item "Stand - Tickets and Passes".

Arrival by car

 

Our address:

For Freight Forwarding Agencies / Stand builders:
D - 40474 Düsseldorf, Am Staad (=entry Gate 1)
D - 40474 Düsseldorf, Arena-Strasse (=entry for halls 8a + 8b)

Administration Center:
D - 40474 Düsseldorf, Stockumer Kirchstrasse 61

Our coordinates:
N 51° 16.096
E 6° 43630

 

You can find more detailed information on how to get to our fairground with the different means of transport on our Website.

As an exhibitor at our event, you can order parking tickets in the online order system of the respective event.

Fair Match

General information: What is Fair Match?

Fair Match is the matchmaking tool of Messe Düsseldorf. The purely digital service supports you in searching and finding relevant business partners, simple appointment planning and direct communication via chat with other participants.

General information: Who can participate in Fair Match?

All visitors and exhibitors who register in the ticket shop will receive free access to Fair Match and can use the full range of functions.

General information: When will my personal profile for Fair Match be available after I have created my exhibitor pass?

Your personal profile for participation in Fair Match will be available to you within 15 minutes of creating your exhibitor pass. 

General information: I am an exhibitor and am shown as a visitor in Fair Match. How can I change this?

If you are an employee at an exhibitor's stand, please redeem the exhibitor ID code. Afterwards you will be labelled as an ‘exhibitor’ in Fair Match.

General information: What functions does Fair Match offer?

  • Extensive search and filter options to find suitable contacts
  • Personalised contact suggestions based on your specified interests (visitors) and product categories (exhibitors)
  • Appointment planning, including calendar view: arrange appointments with visitors or exhibitors taking part in Fair Match.
  • Bookmark favourites

Chat function for a direct exchange (only available in the app)

General information: On which devices can I use Fair Match?

Fair Match is available via a desktop browser (Chrome, Edge, etc.) as well as on tablets and smartphones. The service is also integrated into the official event app for Android and iOS. Simply download the app from the Apple Store or Google Play App Store.

You can find the links to the app on the Fair Match info page.

 

General information: Will Fair Match be available after the trade fair?

Yes, Fair Match will continue to be available as a communication platform after the trade fair. All functions, such as appointment coordination, will also be available outside the trade fair period.

General information: How are the recommendations made?

Recommendations are based on the best match based on the specified interests (visitors) and product categories (exhibitors). The more precise the details in the respective sub-levels, the better the contact suggestions will work. The details can be customised in the personal profile. The recommendations are updated automatically on a regular basis. Alternatively, the refresh button can be clicked to update the recommendations.

Profile: How can I view my own profile? What information about me is visible to other participants?

Click on the login symbol in the grey navigation bar at the top right and then on ‘My personal profile’. There you will find the button ‘View personal profile’. 

Profile: How can I edit my profile?

Click on the login symbol in the grey navigation bar at the top right and click on ‘My personal profile’. Further details on editing your profile can be found in the tutorial.

 

Profile: Can I see who has visited my profile?

No, there is no overview of profile visits.  

Profile: As an exhibitor (representative), how can I customise my product categories?

The product categories of your exhibiting company are defined when you register. To add more, please book product categories in the Online Order System.  

Favourites: How can I set favourites and where can I find them again afterwards?

You can use the star to mark your favourites and find contacts relevant to you more quickly later under the menu item ‘My favourites’.  There is no limit to the number of favourites you can save. You can deselect a favourite by clicking on the star again.

Favourites: Do people I have marked as favourites receive a notification?

No, setting favourites is only visible for your own overview. The people marked as favourites will not receive a notification.

Search/Filter: What can I search for?

You can search for all registered members in Fair Match via the ‘Search network’ menu item. In the search bar, you can search directly for the name of the company or a person. To refine your search, use the filter options on the left-hand side.

Search/Filter: What can I filter by?

Use the filter options on the left-hand side to narrow down the search results by user type, visitor interest, trade, area of responsibility, professional position, etc. As soon as you have selected a filter, the search results are updated automatically.

Search/Filter: How do I find the right visitors as an exhibitor?

On the left-hand side, filter the ‘User type’ by trade visitor and the ‘Visitor interests’ by your specified product categories. The overview will show you visitors who are interested in this/these category(ies). You can specify your search by selecting further filters.

Appointments: How do I know that the other person has accepted my appointment request?

You will receive a confirmation by e-mail and a note in the appointment overview in Fair Match. The date is blocked in the calendar of both participants.

Appointments: How can I postpone a meeting?

You must first cancel the meeting and then set a new appointment with the person.

Appointments: What happens if an appointment is cancelled?

The participants are informed of the cancellation by email. The appointment disappears from the appointment overview and the time slot is shown as available again for both participants.

Appointments: Can I invite more participants to a meeting?

The appointment module only works with individuals. However, you can inform other participants of the meeting point and time.

Appointments: In which time zone are the meetings?

The times given refer to the currently valid German time zone.

Appointments: Can online meetings also be arranged?

Please use your usual application for video meetings (e.g. Zoom, Teams etc.) and copy the link for participation into the ‘Location’ field.

Chat: Where is the chat available?

The chat is only available in the app.

Chat: How long does the chat history remain active?

There is no time limit. As long as both users are logged into Fair Match, the chat history remains active.

Chat: Can I share files in the chat?

For data protection reasons, only text messages can be exchanged in the chat.

Data protection and security: What data is stored in Fair Match?

Fair Match only stores the information that you yourself enter in your profile. Your data will not be passed on to third parties. For more information, see our privacy policy.

Data protection and security: Can I delete my profile and my data at Messe Düsseldorf?

You can cancel your participation in Fair Match and your personal data at any time. Please send an e-mail to privacy@messe-duesseldorf.de. All saved content from Fair Match and your personal data, including your account, will be irrevocably deleted.  

Data protection. How can I unsubscribe from Fair Match?

If you no longer wish to take part in Fair Match, please send an e-mail to fairmatch@messe-duesseldorf.de. Please note that all saved favourites and agreed dates will be irrevocably deleted when you unsubscribe. Your personal profile will continue to exist, but will only be visible to you. 

Data protection and security: Is my data secure?

Yes, we attach great importance to data protection. Your data is processed securely in accordance with the applicable data protection guidelines. 

Support: How can I reach Fair Match Support?

If you have any questions or problems, you can contact our support team by e-mail at fairmatch@messe-duesseldorf.de or by telephone on +49 (0)211/4560-01.

Exhibitor pass

Where can I find more information about the digital exhibitor passes?

You can find more information about the digital exhibitor passes on our website.
Here you will find an explanatory video and handouts, among other things.

Does Messe Düsseldorf offer a tool for distributing the codes?

You can use our smart distribution tool to send your codes to your stand personnel. Each employee receives a personalised exhibitor voucher code by e-mail, which they can redeem in the ticket shop. All you need is an Excel list of the employees to whom you want to send a voucher code. The best way to do this is to download our template.

Alternatively, you can also assign the codes individually by email in the Exhibitor Voucher Code Manager using the envelope next to the code.

How do I order digital exhibitor passes?

The free exhibitor passes are issued automatically and do not need to be ordered.
If you would like to order additional exhibitor passes that are subject to a charge, you can order these in the online order system. 
Please note: If you have ordered more codes than you need, there will be no additional costs, as you will only be charged for the exhibitor passes you have used to gain access.

How do I create an exhibitor pass?

The following steps are required to redeem exhibitor voucher codes
necessary:

1) Go to the website. 

2) Enter your exhibitor voucher code. (The prefix EXH does not have to be entered)

3) Enter your details in the registration form.

4) You will receive an e-mail with a confirmation link.

5) After clicking on the confirmation link, you will be redirected to a website with your exhibitor pass, and at the same time you will receive an e-mail with your exhibitor pass.
You can download your exhibitor pass at any time under "My orders".

6) Go directly to the entrance (turnstiles) on site. You will receive your personalised exhibitor badge when you pass through the turnstile.

The exhibitor badges are personalised for you, so you can only redeem one exhibitor badge code per e-mail address/registration.
To redeem additional exhibitor badge codes, the persons concerned must register independently with their own name and e-mail address.

 

 

When will the codes be sent out?

All codes for digital exhibitor passes will be sent to your main contact person by e-mail approximately two months before the start of the event.

How do I manage the codes?

You have the option of managing exhibitor voucher codes via the Exhibitor Voucher Code Manager.
There you will find
- all free and chargeable exhibitor pass codes
- the redeemed codes with the names of your employees
- Assign and send codes
- the option to cancel redeemed codes (if you cancel a free code, you will receive a new one automatically loaded into your voucher code manager within 30-45 minutes)
Please note that it is not possible to offset free and chargeable codes. Therefore, please send your free exhibitor voucher codes first.

Is it possible to change the name of the exhibitor pass?

It is not possible to change names or companies on a created pass. The exhibitor pass must be cancelled online in the Exhibitor Voucher Manager. Your main contact from your company for the trade show can login there.

Who can help me with further questions about exhibitor passes?

If you have any questions about ordering, managing or sending codes, please feel free to contact us on +49 211 4560-400 or by email at voucher@messe-duesseldorf.de

If you have any questions or problems with redeeming codes, please contact us on +49 211 4560-7600 or by email at ticket@messe-duesseldorf.de

Online Application

Where can I register as an exhibitor?

You can find all the information you need about online registration on our website:
- Online registration forms 
- Documents to download, e.g. conditions of participation
- Stand costs calculator. You can quickly see the costs of your stand and how they break down.

Online application for old exhibitors

If you have already participated in a previous event, but not in the last one, please use the online registration for new exhibitors. Our exhibitor service team can still assign a previous participation based on the customer data and the history.

Path: Exhibitor or Exhibit / Become an exhibitor / Online Application

You will find your customer number and the order number of the previous event - for the use of the personalized registration for former exhibitors - on the admission or an invoice for this event. 

If you do not have the data please contact us at:

onlinesupport@messe-duesseldorf.de

At step 3 of the online registration you have the possibility to create a user account as a new administrator or log in with existing user data. 

 

 

 

 

Online application for new exhibitors (main exhibitors)

Are you exhibiting for the first time or have you already participated in an earlier event but not in the last one?

Please use the online application for new exhibitors, as the pre-filled online application is only possible if you participated in the last event.

The online registration for new exhibitors can be found on the respective event portal under the menu item: Exhibitor or Exhibit / Become an exhibitor / Online application

  • In 5 simple steps you insert your application data.
  • Once completed, your registration will be received immediately by Messe Düsseldorf.
  • You will immediately receive a summary of your data by email.

 

 

 

Online Application for co-exhibitors / joint stand participants

As main exhibitor / joint pavillion organizer you have the possibility to invite co-/joint stand exhibitors via the EAT - Easy Administration Tool in our Online Order System / OOS. After receiving your invitation they can easily register via our online registration.

Path to the invitation (OOS):

My Account / Stand Management / Easy Administration Tool - EAT

Only when the online shop goes live is the administrator's user account linked to the stand order for participation. Only then can an invitation be made via the EAT in the OOS. If you would like to make invitations in advance, please send us an enquiry to: onlinesupport@messe-duesseldorf.de.

Where can I find the fees and services?

The participation fees and services can be found on the overview page of the online registration here.

Calculate the fees for your stand space easily and conveniently with the stand space cost calculator. You can quickly see the costs for your stand and how they are made up. Please note that other services that can be booked for a fee are not included in the stand space calculation (electricity, cleaning, etc.).

Where can I find the event's product portfolio?

The product portfolio of the event with the corresponding product categories, visitor target groups and structural data can be found here.

Is online registration binding?

By completing the online registration you have transmitted your legally binding registration data electronically to Messe Düsseldorf.

How can I cancel my online application?

Cancellation of online application is possible until admission. In this case, a cancellation fee (in accordance with the Special Conditions of Participation) must be paid. 
Cancellation must be made in writing by email to onlinesupport@messe-duesseldorf.de

Online Order System

How does the Online Order System (OOS) work?

In the OOS, exhibitors have the opportunity to conveniently order a wide range of services from the trade fair as well as offerings from the official service partners.

The system not only allows the booking of services and products for the operation of your trade fair stand, but also supports detailed stand planning. This includes, for example, editing and uploading a stand sketch to ensure a customized and precise design of your exhibition booth.

What is the difference between the OOS and the trade fair website (event portal)?

The Online Order System (OOS) and the trade fair website (event portal) serve different purposes in the context of your trade fair participation:

Online Order System (OOS) 

Used to order services and products related to the exhibition stand as well as for detailed stand planning – e.g. editing and uploading a stand sketch, accessing admission documents. Additional users can be invited and assigned individual access and ordering rights. Bank details, invoices, and other documents can also be centrally managed here.

Trade fair website

Provides access to the exhibitor dashboard, enables company presentation, marketing activities, visitor management, and networking opportunities.

 
 
 

How can I place orders via the OOS?

On the start page, you will find the categories Stand Construction, Services, and Marketing and Press. These give you access to the full overview and ordering options for all available products and services.

Please note: Orders can only be placed after your participation has been officially approved.

By selecting a category, you will see all relevant products and services related to that topic. We recommend placing your orders as soon as possible after approval, as online ordering via the OOS is no longer possible once the respective order deadline has passed.

You can find the applicable order deadlines directly on the start page.

How can I get an overview of all Online Order Systems (OOS)?

You can find them under: https://oos.messe-duesseldorf.com/

Please click here for further information.

Stand construction

Does Messe Düsseldorf offer an all-round package?

As a Service Alliance partner, you can book individual service modules or benefit from our all-round carefree package.
Your central contact at the Service Alliance will take care of the complete coordination and organisation of the various services:
Stand construction, rigging, catering, WiFi, digital lead tracking, cross-media advertising and outdoor advertising.

Please click here for further information.

What is the Stand Configurator?

The stand configurator is a 3D exhibition stand design program. With the configurator you can easily and quickly plan your exhibition stand (system stands and equipment) according to individual wishes and thus get an overall impression and cost overview for your personal event planning.

 

 

Please click here for further information.

Stand Construction Planning: I do not have my own booth. Where can I get a stand?

You can order a stand through our stand construction department. If you are an exhibitor and are planning your stand construction in Germany or abroad, the stand construction configurator is the right place for you, because we at Messe Düsseldorf can handle both national and international stand construction with you, from planning to implementation.The stand construction configurator is expected to be integrated within the online registration from mid-2022. 

You are welcome to use the stand construction configurator to request a non-binding offer for your individual configuration.

Function: How does the stand configurator work?

Configure your trade fair stand without any obligation in just four steps.

Choose between numerous, different stand types and customize your stand type individually to your needs.

Overview of all included services: How do I get an overview of the equipment features of a stand?

Under the respective image you will find the stand designation, the preset dimensions, the Details drop-down button and the base price. Under Details you will find a detailed overview of all included services and the basic equipment.

Contact for inquiries: Who can help me with further questions about the stand construction/configurator?

Messe Düsseldorf Stand Construction

Phone: +49 (0) 211 - 4560 - 600

standbau@messe-duesseldorf.de

Visitors

General
general information
Parking-Arrival
eTicket
Fair Match
Exhibition preparation

General

What are the opening hours for visitors?

You can find the opening hours for visitors here.

Where can I find an overview of services for visitors?

You can find an overview of our services in our Service ABC.

What catering options are there on the exhibition grounds?

We offer a wide range of restaurants, snack bars, bistros, self-service and take-away facilities at our exhibition centre.
You can find more information in our Service-ABC.

Can I bring my own food and drinks in a rucksack?

You can bring your own food and drinks in a rucksack. 

general information

Is the exhibition centre barrier-free?

Messe Düsseldorf has created a number of service facilities for the disabled so that you can make your visit to the fair pleasant, effective and successful.
Further information can be found here.

Are dogs allowed on the exhibition grounds?

Generally we advise you not to bring your dog with you to the fairground as tehere are no facilities for animals. But it is not forbidden. Dogs are not permitted at medical trade fairs.

In case of bringing a dog, the owner is responsible for the disposal of the waste. Bag dispensers are located at the entrances in the outdoor area, Drinking bowls in front of the outdoor catering area in the indoor area. Assistance dogs (such as guide dogs, hearing dogs, or service dogs for individuals with physical or mental impairments) are, of course, always welcome to accompany their owners.

How do I receive an invitation letter for my visa application?

Please note that you do NOT need a letter of invitation from the trade fair company to apply for a Schengen visa at the German Embassy/Consulate. This rule has changed since September 2013 and was adopted by the Federal Government.

For a person travelling to the fair as a visitor, you should submit the following information:
1) Visitor admission eTicket, which can be purchased online.

In addition, please contact the German embassy/consulate from which you will apply for the Schengen visa or visit their official website to find out which other documents you also need to submit in person.

If you have any further questions regarding your visa matters, it is best to contact our colleagues in your country. Worldwide, 77 partners represent Messe Düsseldorf in 141 nations. They offer a wide range of services for visitors, exhibitors and the press. You can find more information about our foreign representatives and their contact details on our website.

Where can I rent a wheelchair?

Standard wheelchairs (free of charge) and electric wheelchairs (20,-- €) can be rented at our trade fair outpatient clinic for all trade fairs.

The wheelchairs can carry a maximum load of 100 kg. Standard wheelchairs and electric wheelchairs are only available in limited numbers.

Advance booking is therefore strongly recommended. Below is the link for pre-registration:

 

E-Mail: rollstuhlverleih@messe-duesseldorf.de


 
The rental coupons for the electric scooters amounting to 20,- € can be purchased at the fair cash desk and exchanged for an electric wheelchair at the fair ambulance.


Fair ambulance
North Entrance (Hall 7, ground floor)
Phone: +49 (0) 211 4560-231
E-mail: rollstuhlverleih@messe-duesseldorf.de

Are there cloakrooms on the exhibition grounds?

During the entire duration of the trade fair, you can leave your clothes and luggage for storage from 1.5 hours before the official start of the trade fair until one hour after the end of the trade fair. The cloakrooms are located at the entrances.

Are suitcases/trolleys allowed on the exhibition grounds?

Yes, suitcases/trolleys are permitted on the exhibition grounds.

Parking-Arrival

Parking for people with disabilities

All visitors with an aG (extraordinarily disabled) or BI (blind accompanied) badge can park free of charge in our car parks P1/P2.
You will find disabled parking spaces in Arenastraße near our North Entrance. The badge or the official sign authorising you to park in disabled parking spaces must be visible in the vehicle.

Are there e-charging stations for electric cars?

If you are travelling by electric car, you can charge your car in almost all of our car parks during your visit to the trade fair. A total of 19 charging points are available at six locations on our site. The exact locations of the charging stations and the technical details can be found on our site map.

Arrival by car

Our address:
For visitors:
D - 40474 Düsseldorf, Am Staad
Administration Center:
D - 40474 Düsseldorf, Stockumer Kirchstrasse 61
Our coordinates:
N 51° 16.096
E 6° 43630
You can find more detailed information on how to get to our fairground with the different means of transport on our Website.

How can I buy a parking ticket?

You can conveniently purchase the parking ticket for your car in advance via the ticket shop of GOLDBECK Parking Services GmbH.

Can I cancel my parking ticket?

Please send your cancellation request to GOLDBECK Parking Services GmbH by email: messe-dus@goldbeck-parking.de

Can I buy a parking ticket on site?

Yes, a parking ticket can be purchased on-site (payment by credit card or cash is possible).

 

Additionally, you can conveniently purchase your parking ticket for your car in advance online at the Goldbeck Parking ticket shop.

eTicket

How can I register?

You can register with your e-mail address in the ticket shop.
If the system asks for a password after you have entered your e-mail address, this e-mail address is already registered with Messe Düsseldorf. Registration is valid for all events organised by Messe Düsseldorf.
Please enter your personal password that you chose when you registered or reset your password using the "Forgot your password?" function. function.

Where can I find further help on buying tickets?

You can find further help on our FAQ page in the ticket shop.

How can I buy a ticket?

You can buy a ticket for the event online in the ticket shop.

Why is the ticket shop closed for the fair? Are all the tickets already sold out?

The fair is not sold out. The ticket shop for the event typically opens 2 to 3 months before the start of the event. You can already register in the ticket shop now and you will be informed by email as soon as sales begin.

How can I change the names on my tickets?

Due to the system, we cannot make any changes/adjustments to tickets as well as tickets from redeemed vouchers.

Upon request, we can cancel the entire order or parts thereof and refund the refundable amount.

Please note that cancellation is only possible up to one day before the fair starts!

If redeemed voucher codes are involved, they cannot be used again after cancellation.

Please note that each individual visitor requires a separate registration when placing a new order. A ticket can then be purchased or a voucher redeemed under this access.

How do I cancel my ticket?

You can cancel your tickets up to one day before the start of the trade fair by sending an email to ticket@messe-duesseldorf.de. Subsequent cancellation of tickets after the start of the event is no longer possible.

Fair Match

General information: What is Fair Match?

Fair Match is the matchmaking tool of Messe Düsseldorf. The purely digital service supports you in searching and finding relevant business partners, simple appointment planning and direct communication via chat with other participants.

General information: Who can participate in Fair Match?

All visitors and exhibitors who register in the ticket shop will receive free access to Fair Match and can use the full range of functions.

General information: I am an exhibitor and am shown as a visitor in Fair Match. How can I change this?

If you are an employee at an exhibitor's stand, please redeem the exhibitor ID code. Afterwards you will be labelled as an ‘exhibitor’ in Fair Match.

General information: What functions does Fair Match offer?

  • Extensive search and filter options to find suitable contacts
  • Personalised contact suggestions based on your specified interests (visitors) and product categories (exhibitors)
  • Appointment planning, including calendar view: arrange appointments with visitors or exhibitors taking part in Fair Match.
  • Bookmark favourites

Chat function for a direct exchange (only available in the app)

General information: On which devices can I use Fair Match?

Fair Match is available via a desktop browser (Chrome, Edge, etc.) as well as on tablets and smartphones. The service is also integrated into the official event app for Android and iOS. Simply download the app from the Apple Store or Google Play App Store.

You can find the links to the app on the Fair Match info page.

 

General information: Will Fair Match be available after the trade fair?

Yes, Fair Match will continue to be available as a communication platform after the trade fair. All functions, such as appointment coordination, will also be available outside the trade fair period.

General information: How are the recommendations made?

Recommendations are based on the best match based on the specified interests (visitors) and product categories (exhibitors). The more precise the details in the respective sub-levels, the better the contact suggestions will work. The details can be customised in the personal profile. The recommendations are updated automatically on a regular basis. Alternatively, the refresh button can be clicked to update the recommendations.

Profile: How can I view my own profile? What information about me is visible to other participants?

Click on the login symbol in the grey navigation bar at the top right and then on ‘My personal profile’. There you will find the button ‘View personal profile’. 

Profile: How can I edit my profile?

Click on the login symbol in the grey navigation bar at the top right and click on ‘My personal profile’. Further details on editing your profile can be found in the tutorial.

 

Profile: Can I see who has visited my profile?

No, there is no overview of profile visits.  

Profile: As an exhibitor (representative), how can I customise my product categories?

The product categories of your exhibiting company are defined when you register. To add more, please book product categories in the Online Order System.  

Favourites: How can I set favourites and where can I find them again afterwards?

You can use the star to mark your favourites and find contacts relevant to you more quickly later under the menu item ‘My favourites’.  There is no limit to the number of favourites you can save. You can deselect a favourite by clicking on the star again.

Favourites: Do people I have marked as favourites receive a notification?

No, setting favourites is only visible for your own overview. The people marked as favourites will not receive a notification.

Search/Filter: What can I search for?

You can search for all registered members in Fair Match via the ‘Search network’ menu item. In the search bar, you can search directly for the name of the company or a person. To refine your search, use the filter options on the left-hand side.

Search/Filter: What can I filter by?

Use the filter options on the left-hand side to narrow down the search results by user type, visitor interest, trade, area of responsibility, professional position, etc. As soon as you have selected a filter, the search results are updated automatically.

Search/Filter: How do I find the right visitors as an exhibitor?

On the left-hand side, filter the ‘User type’ by trade visitor and the ‘Visitor interests’ by your specified product categories. The overview will show you visitors who are interested in this/these category(ies). You can specify your search by selecting further filters.

Appointments: How do I know that the other person has accepted my appointment request?

You will receive a confirmation by e-mail and a note in the appointment overview in Fair Match. The date is blocked in the calendar of both participants.

Appointments: How can I postpone a meeting?

You must first cancel the meeting and then set a new appointment with the person.

Appointments: What happens if an appointment is cancelled?

The participants are informed of the cancellation by email. The appointment disappears from the appointment overview and the time slot is shown as available again for both participants.

Appointments: Can I invite more participants to a meeting?

The appointment module only works with individuals. However, you can inform other participants of the meeting point and time.

Appointments: In which time zone are the meetings?

The times given refer to the currently valid German time zone.

Appointments: Can online meetings also be arranged?

Please use your usual application for video meetings (e.g. Zoom, Teams etc.) and copy the link for participation into the ‘Location’ field.

Chat: Where is the chat available?

The chat is only available in the app.

Chat: How long does the chat history remain active?

There is no time limit. As long as both users are logged into Fair Match, the chat history remains active.

Chat: Can I share files in the chat?

For data protection reasons, only text messages can be exchanged in the chat.

Data protection and security: What data is stored in Fair Match?

Fair Match only stores the information that you yourself enter in your profile. Your data will not be passed on to third parties. For more information, see our privacy policy.

Data protection and security: Can I delete my profile and my data at Messe Düsseldorf?

You can cancel your participation in Fair Match and your personal data at any time. Please send an e-mail to privacy@messe-duesseldorf.de. All saved content from Fair Match and your personal data, including your account, will be irrevocably deleted.  

Data protection. How can I unsubscribe from Fair Match?

If you no longer wish to take part in Fair Match, please send an e-mail to fairmatch@messe-duesseldorf.de. Please note that all saved favourites and agreed dates will be irrevocably deleted when you unsubscribe. Your personal profile will continue to exist, but will only be visible to you. 

Data protection and security: Is my data secure?

Yes, we attach great importance to data protection. Your data is processed securely in accordance with the applicable data protection guidelines. 

Support: How can I reach Fair Match Support?

If you have any questions or problems, you can contact our support team by e-mail at fairmatch@messe-duesseldorf.de or by telephone on +49 (0)211/4560-01.

Exhibition preparation

Where can I find a hall or site plan?

You can download a site plan as a PDF here.
Alternatively, you can use our interactive hall plan, which shows you an overview of all halls and exhibitors.

Which hotel can you recommend?

Our service partner BCD Travel / Meetings and Events will be happy to advise you.
Your advantages:
-Large selection of hotels in Düsseldorf and the surrounding area
-Attractive travel offers
-Advice & booking from the experts at BCD Travel / Meetings & Events
-100% secure booking with the official service partner of Messe Düsseldorf

Which entrances are open and what are the opening hours?

You can find an overview of the open entrances and the opening times in our facts and figures.

How can I contact an exhibitor in advance?

If you would like to contact an exhibitor in advance of the event, you can send a contact request via the exhibitor's profile. To do this, click on the button "Exhibitor may contact me". 
Please note that this function is only available to registered persons.

What is MyOrganizer and how can I use it?

MyOrganizer is your very own personal area and is ideal for planning your trade fair visit with everything that is important to you.
This is what the free MyOrganizer does:
Whether products, exhibitors, brands, news or events - you can use the star symbol to collect everything that interests you and prepare or follow up your trade fair visit in a targeted manner.
Based on the information you have memorised, you will receive personal recommendations. This will help you find important content more quickly and keep you permanently up to date.
Your own notes
It is often helpful to make notes on memorised information. In MyOrganizer, you can enrich and manage your information with personal notes. Whether before, during or after the trade fair.
To help you plan your trade fair visit better, we offer you an overview of the events you have bookmarked. Whether it's a memorised exhibitor stand event, lecture or stage show - you'll never miss an event again.

Is there an app for the event?

You can download our free app for our events from the Apple AppStore and GooglePlay.
The app allows you to optimally prepare your visit to the trade fair - anytime and anywhere:
The interactive site and hall plan is the perfect orientation aid on the exhibition grounds. You can jump to the individual halls at the touch of a button, zoom in on individual stands and then see all the exhibitor's information and the products they are offering. All exhibitor and product details in the entire ProWein database can be searched using a full-text search.

What are the focal points of the trade fair?

You can find the topics and focal points of the event here.

Where can I find an overview of all exhibitors and products?

You can find an overview of all exhibitors and products in our digital exhibitor directory. Here you can search for exhibitors and filter by category. 
You can also download the exhibitor list in various file formats. 

Where can I find an overview of the programme of the stages/forums/congresses?

You can find an overview of the programme content during the event in our digital event database.

Press

General
general information
Parking-Arrival
Accreditation
Registration
Services Press

General

What catering options are there on the exhibition grounds?

We offer a wide range of restaurants, snack bars, bistros, self-service and take-away facilities at our exhibition centre.
You can find more information in our Service-ABC.

general information

Is the exhibition centre barrier-free?

Messe Düsseldorf has created a number of service facilities for the disabled so that you can make your visit to the fair pleasant, effective and successful.
Further information can be found here.

Where can I rent a wheelchair?

Standard wheelchairs (free of charge) and electric wheelchairs (20,-- €) can be rented at our trade fair outpatient clinic for all trade fairs.

The wheelchairs can carry a maximum load of 100 kg. Standard wheelchairs and electric wheelchairs are only available in limited numbers.

Advance booking is therefore strongly recommended. Below is the link for pre-registration:

 

E-Mail: rollstuhlverleih@messe-duesseldorf.de


 
The rental coupons for the electric scooters amounting to 20,- € can be purchased at the fair cash desk and exchanged for an electric wheelchair at the fair ambulance.


Fair ambulance
North Entrance (Hall 7, ground floor)
Phone: +49 (0) 211 4560-231
E-mail: rollstuhlverleih@messe-duesseldorf.de

Are there cloakrooms on the exhibition grounds?

During the entire duration of the trade fair, you can leave your clothes and luggage for storage from 1.5 hours before the official start of the trade fair until one hour after the end of the trade fair. The cloakrooms are located at the entrances.

Parking-Arrival

Are there e-charging stations for electric cars?

If you are travelling by electric car, you can charge your car in almost all of our car parks during your visit to the trade fair. A total of 19 charging points are available at six locations on our site. The exact locations of the charging stations and the technical details can be found on our site map.

How do I get my parking permit?

You do not need a separate parking permit for the duration of the trade fairs. You can park free of charge in car park P4 on Stockumer Kirchstraße, right next to the trade fair administration.
Please understand that we cannot guarantee that there will always be sufficient parking spaces available in the P4 car park. If necessary, you will be redirected to an alternative car park.

Arrival by car

Our address:
For visitors:
D - 40474 Düsseldorf, Am Staad
Administration Center:
D - 40474 Düsseldorf, Stockumer Kirchstrasse 61
Our coordinates:
N 51° 16.096
E 6° 43630
You can find more detailed information on how to get to our fairground with the different means of transport on our Website.

Accreditation

I can't register because the system asks for a password.

If the system asks for a password after you have entered your email address, this email address is already registered with Messe Düsseldorf. A registration is valid for all events organised by Messe Düsseldorf.
Please enter your personal password that you chose when you registered or reset your password using the "Forgot your password?" function.

Where can I find further help on accreditation?

Our press team provides you with press releases, specialist articles, radio or TV reports and is available to you as a contact partner.

I would like to attend a conference as part of the trade fair. Is separate registration or accreditation necessary?

The press ticket also entitles journalists to attend the conference program or a congress. Please wear your press badge clearly visible at the event. However, the number of participants in the conference rooms is limited. The press ticket therefore does not entitle you to general access to a conference room. Please also note the possibility of streaming program elements, the forums integrated into the event and accompanying conference online.

 

How can I accredit myself?

Press accreditation is possible via the respective trade show portals. You will receive your press ticket as a PDF document for immediate printing or for mobile use on your cell phone. The press ticket is accepted at all open entrances and is valid for the entire duration of the trade show. Pockets for the press ticket, lanyards and the trade fair catalog are available at the Press Center in the trade fair administration. Please understand that all non-editors, such as marketing or advertising managers, are excluded from receiving a press ticket.You can find out under which conditions you can legitimize yourself as a media representative in our accreditation guidelines.

 

 

 

How do I get my press ticket?

After successful accreditation, you will receive an email with a link to the ticket shop. Here you can add your free press ticket to your shopping basket and complete your order. You will then receive an email with the press ticket as a PDF attachment to print out.

What services does the Press Center offer?

During the events, the press center is at your side with comprehensive services such as workstations, technical facilities such as free WiFi, PCs, telephone, fax or printers and copiers. Location and opening hours can be found on the website of the respective event.

Checkrooms and lockers (against a 10 euro deposit) are also available free of charge. Of course, you can also obtain press information, photo material and - for a small fee - food and drinks there. Please note that you can only access the Press Center if you have already received your press accreditation!

Can journalists get accredited on site?

You can also obtain accreditation on site.
There may be waiting times for on-site accreditation, so please allow for this when you visit the trade fair.
Accreditation points on site:
In the Press Centre of the exhibition tower
The press ticket is accepted at all open entrances and is valid for the entire duration of the trade fair. Pockets for the press ticket, lanyards and the trade fair catalogue are available at all accreditation points mentioned.
We ask for your understanding that all non-editors, such as marketing or advertising managers, are excluded from receiving a press ticket.

Registration

How can I change my data with which I am accredited or registered with you?

You can update your data in the Press registration area on the respective trade fair section under register/ change personal data.
It is not possible to change names. Please contact us by email at privacy@messe-duesseldorf.de for a name change.

Services Press

Where is the press center located and when is it open?

Please find the opening hours and the current location of the press centre on the respective trade fair portal of the event.

What are the focal points of the trade fair?

The topics and focal points of the event can be found here.

Where can I find a hall or site plan?

You can download a floor plan as a PDF here.
Alternatively, you can use our interactive hall plan, which shows you an overview of all halls and exhibitors.

How do I find out about press conference dates?

During the trade show, an overview of the press dates announced to us by exhibitors is available via the Online Press Service.

Press dates are also displayed daily on information boards in the Press Center.

How do I stay up to date?

Subscribe to our press distribution list so that you will no longer miss any press releases. You can find the press distribution list in our press area

What services are offered in the Press Centre?

Quiet PC workstations with printers, free Wi-Fi and other information and services are available on site.

I'm coming with a camera crew - who can I contact?

Our press team for radio and TV, Michael Vellen and Linda Richert, will be happy to assist you.

 

Contact:
Michael Vellen
Phone: +49 (0) 211 4560-990,
vellenm@messe-duesseldorf.de

 

Linda Richert

Tel.: +49 (0)211 4560-221,
richertl@messe-duesseldorf.de

Where can I find an overview of all exhibitors and products?

You can find an overview of all exhibitors and products in our digital exhibitor directory. Here you can search for exhibitors and filter by category. 
You can also download the exhibitor list in various file formats.

Where can I find press material for my coverage?

Press releases, background articles, sound bites, press photos, logos and banners - we support you with extensive materials for your coverage.

Click here for press material!

Where can I find exhibitors' press releases?

You can find the exhibitors' published press releases here.

What is MyOrganizer and how can I use it?

The MyOrganizer is your very own personal area and is ideal for planning your trade fair visit with everything that is important to you.
This is what the free MyOrganizer does:
Whether products, exhibitors, brands, news or events - you can use the star symbol to collect everything that interests you and prepare or follow up your trade fair visit in a targeted manner.
Based on the information you have memorised, you will receive personal recommendations. This will help you find important content more quickly and keep you permanently up to date.
Your own notes
It is often helpful to make notes on memorised information. In MyOrganizer, you can enrich and manage your information with personal notes. Whether before, during or after the trade fair.
To help you plan your trade fair visit better, we offer you an overview of the events you have bookmarked. Whether it's a memorised exhibitor stand event, lecture or stage show - you'll never miss an event again.

Contact

Support for exhibitors

Phone: +49 211 4560-400
Send us an email

Support for visitors

Phone: +49 211 4560-7600
Send us an email

Support for journalists

Phone: +49 211 4560-01
Send us an email